Payment and Refund Policy

Last updated: 21 September 2026

Scope of the Policy and the Services Covered

This Payment and Refund Policy applies to all transactions conducted through the website operated by channelza for access to Course A channel production resources. These resources include detailed guidance on broadcast planning, studio equipment setup, camera switching techniques, sound checks, and the establishment of smooth workflows for live programming. The policy covers both one-time purchases and any recurring access arrangements related to these digital materials and associated services provided to customers in the United Kingdom.

Prices, Currencies, Taxes and Additional Charges

All prices displayed on the site are in British Pounds Sterling (GBP). Prices are inclusive of Value Added Tax (VAT) at the prevailing UK rate where applicable. Additional charges may apply for premium add-ons or extended access periods, and these will be clearly shown before any purchase is confirmed. channelza reserves the right to adjust prices, but changes will not affect existing confirmed orders.

Accepted Payment Methods, Authorisation and Security

Payments are accepted via major credit and debit cards, as well as other secure electronic payment platforms commonly used in the United Kingdom. All transactions are processed through encrypted gateways to ensure security. Payment authorisation occurs immediately upon submission, and channelza does not store full card details. Customers will receive confirmation once authorisation is complete.

Order, Booking or Service Confirmation and Contract Formation

Upon successful payment, customers receive an email confirmation detailing the order. A binding contract is formed only when this confirmation is issued. Access to the Course A resources is granted electronically following confirmation. Customers should retain this confirmation for their records.

Cancellation Rights and Applicable Periods

Under UK consumer law, customers have a 14-day cooling-off period from the date of purchase during which they may cancel without providing a reason. This right applies to most services but may be affected if access to digital content has already begun. Notifications of cancellation must be sent in writing to [email protected].

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available within the cooling-off period provided no substantial access to the digital resources has occurred. Exclusions apply to any customised or already downloaded materials, promotional bundles, and services where the customer has explicitly consented to immediate performance. Non-refundable items include any portion of the course already utilised.

Step-by-Step Procedure to Request a Refund

To request a refund, customers must email [email protected] with their order reference, full name, and a clear statement of the request. Supporting information such as the date of purchase should be included. Requests will be acknowledged within five working days.

Inspection, Approval, Rejection and Notification of the Refund Decision

Each refund request undergoes review to confirm eligibility. channelza will inspect the extent of access used and notify the customer of the decision via email within ten working days. If rejected, reasons will be provided along with any available alternatives.

Refund Method, Processing Time and When Funds Reach the Customer

Approved refunds are issued to the original payment method. Processing typically takes five to ten working days after approval, though the time for funds to appear in the customer's account depends on their bank or card issuer, usually within fourteen days total.

Special Rules for Digital Content, Subscriptions, Services and Promotional Offers

For digital content such as the Course A resources, the 14-day cancellation right is lost once download or access commences with customer consent. Subscription renewals follow the same rules unless cancelled prior to the renewal date. Promotional offers may have specific terms that limit refunds, which are disclosed at purchase.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

In cases of failed payments, customers will be notified and given an opportunity to retry. Duplicate charges are investigated promptly and refunded where verified. Chargebacks are handled in accordance with card scheme rules. Suspected fraudulent activity may lead to order suspension and reporting to relevant authorities while protecting customer data under UK GDPR.

Mandatory Consumer Rights in the United Kingdom

This policy does not affect any statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR and the Data Protection Act 2018. Customers retain rights to remedies for faulty digital content or services that cannot be excluded by contract.

Contact Route, Policy Changes and Last-Updated Date

For questions regarding this policy, contact channelza using the form on the Contacts page or by emailing [email protected]. The address for written correspondence is The Warehouse, 3 Js Nursery, Smarts Heath Road, Woking, Surrey, GU22 0RG, United Kingdom. This policy may be updated periodically; the current version date is shown at the top. Continued use of the site after changes constitutes acceptance of the updated terms.